Managed IT Support & AMC
IT that just works, so your team can
focus on the business.
Monthly IT support and annual maintenance contracts.
- Fixed monthly fee
- Agreed response times
- Arabic & English support
In short
Omavix acts as your IT department for a predictable monthly or annual fee. Under a managed support plan or annual maintenance contract (AMC) we look after your computers, network, servers, Microsoft 365 or Google Workspace, backups and security: a helpdesk your staff can call, proactive monitoring and updates, preventive maintenance visits and a monthly report — with response times agreed in a written service level agreement (SLA).
Problems we solve
Waiting days for IT help
Small problems stop people working while nobody is responsible.
Unpredictable IT costs
Every call-out is a new invoice and every emergency costs more.
Updates and backups forgotten
Unpatched devices and untested backups are the most common causes of data loss.
What’s included
- HelpdeskPhone, email, WhatsApp and remote sessions for every user.
- Monitoring & patchingDevices, servers and network watched and updated automatically.
- Backup & recovery checksBackups verified regularly, with restore tests you can see.
- Preventive maintenance visitsScheduled on-site checks of hardware, network and server rooms.
- Security & user managementAntivirus, multi-factor sign-in and joiner/leaver accounts handled for you.
- Monthly report & SLATickets, response times, risks and recommendations in one report.
IT support contracts for businesses in Saudi Arabia and beyond
We offer annual maintenance contracts with on-site visits for offices in Saudi Arabia, and fully remote managed support for companies anywhere in the world.
How we work
How we work
- 01
Assess
We audit your devices, network, accounts and backups.
- 02
Agree the plan
Scope, response times and a fixed monthly or yearly fee.
- 03
Onboard
Monitoring agents, documentation and fixes for urgent risks.
- 04
Support & improve
Day-to-day support, monthly reports and continuous improvement.
Technologies we use
- Microsoft 365
- Google Workspace
- Microsoft Intune
- Remote monitoring (RMM)
- Veeam / Acronis
- Endpoint protection
- Ticketing & SLA tracking
Frequently asked questions
What is an AMC?
An annual maintenance contract: a yearly agreement that covers preventive maintenance visits, support requests and agreed response times for a fixed fee.
How is the monthly fee calculated?
Mainly by the number of users, devices and servers, and whether on-site visits are included. You get a fixed quote after a free assessment.
How fast do you respond?
Response times are agreed in your SLA by priority — critical issues are handled first, and most requests are solved remotely the same day.
Can you support only part of our IT?
Yes. We can support your whole environment, or work alongside your in-house IT person on specific systems.
Need a reliable IT partner?
Start with a free IT health check and a fixed-price support proposal.