Frequently asked questions.

Omavix is a technology services company with teams in Jeddah, Saudi Arabia and Islamabad, Pakistan, working with clients worldwide. We build websites, mobile apps and custom software, implement Odoo and build custom Odoo modules, set up IT infrastructure and networks, run cloud services, provide managed IT support and AI automation, and manage digital marketing and social media.

We have teams in Jeddah, Saudi Arabia and Islamabad, Pakistan, and work with clients anywhere in the world — on-site in Saudi Arabia and Pakistan, and remotely everywhere else.

Yes. Websites, Odoo modules, software, cloud, digital marketing and social media are delivered fully remotely for clients in any country, with calls scheduled in your time zone. On-site infrastructure work outside Saudi Arabia and Pakistan is arranged per project.

Yes. Our team communicates, documents and builds products in both languages.

With a free discovery call — book one online or send us a message — followed by a short proposal with scope, timeline and cost.

Fixed price for well-defined scopes, or monthly retainers for ongoing work. Every quote is itemised.

Yes. Many clients start with a 2–6 week pilot that proves value before a larger commitment.

A shared board, a weekly summary and a live demo every two weeks — you always know what is done and what is next.

All of them. A typical engagement combines a new office network with Microsoft 365 and a support contract, or Odoo with a website and cloud hosting — one partner, one point of contact.

Yes. Every project includes a warranty period, and we offer monthly support plans and annual maintenance contracts (AMC) with agreed response times.

Yes. Send your CV through the general application form and we will contact you when a matching role opens.

A short screening call, a practical task or technical interview, and a final conversation with the team lead.

Only for recruitment. CVs are stored privately, scanned for malware and deleted after the retention period in our Privacy Policy.

We reply to every enquiry within one business day.

Yes — in Jeddah or Islamabad, or by video call for clients anywhere else. Book a call at a time that suits your time zone.

Yes. We are happy to sign an NDA before discussing project details.

It depends on scope. Every project is quoted after a short discovery call that fixes the scope, timeline and cost — with an itemised proposal and no surprises.

A first usable version typically takes 6–12 weeks, followed by iterative improvements.

You do. All code, designs and documentation are transferred to you on delivery.

Yes. We regularly integrate with ERPs, accounting tools, payment gateways and government platforms through their APIs.

Yes. Most apps are built once with Flutter or React Native and released on both stores.

A first version usually takes 8–16 weeks, depending on features and integrations.

Yes. We handle App Store and Google Play submission under your own developer accounts, so you own the app.

Yes. We connect apps to Odoo, your website and other systems so orders and data sync automatically.

No. We use enterprise APIs and settings that exclude your data from model training, and we can host models privately when needed.

Yes. Our assistants understand and reply in Modern Standard Arabic and common Gulf dialect phrasing, as well as English.

Typically above 95% on clear documents. Low-confidence fields are flagged for human review before they reach your ERP.

Most pilots are live within 3–6 weeks and measured against a clear baseline.

A typical business website takes 4–8 weeks from kickoff to launch.

Yes. Every site includes a CMS and a short training session for your team.

Yes — on Shopify, WooCommerce or fully custom, integrated with local payment and shipping providers.

Technical SEO, structured data and performance optimisation are included in every project.

Yes. We can host your site, manage the domain and SSL, and keep it updated, backed up and secure under a monthly care plan — or hand everything over to your team.

Yes, with the right localisation and configuration Odoo supports ZATCA Phase 2 e-invoicing. We handle the integration and testing.

It depends on the modules you need. We compare both against your requirements and licence budget before you decide.

Yes. We migrate customers, products, opening balances and history from spreadsheets or legacy systems.

Current and recent versions of Odoo Community and Enterprise. We also upgrade older versions and migrate custom modules to the new one.

Yes. Send us the requirement and your Odoo version; we quote a fixed price, build it with tests and deliver it ready to install.

Between 6 and 16 weeks depending on the number of modules, customisations and integrations.

Both are excellent. We recommend based on your existing tools, team skills, regional availability and pricing.

Most environments we review save 20–40% through rightsizing, scheduling and commitment plans.

We plan migrations with replication and cut-over windows so downtime is minimal or zero.

Yes — monitoring, patching, backups and incident response under a monthly plan.

Yes. We recommend vendor-neutral equipment, supply it with the installation and handle warranty registration — or install hardware you already own.

Yes. Cut-overs and installations can be scheduled for evenings or weekends to avoid disrupting your team.

Yes. Design, configuration and support are delivered remotely anywhere; on-site work outside the Kingdom is arranged per project.

We do, under a monthly IT support plan or an annual maintenance contract (AMC) — or we train your team to manage it.

An annual maintenance contract: a yearly agreement that covers preventive maintenance visits, support requests and agreed response times for a fixed fee.

Mainly by the number of users, devices and servers, and whether on-site visits are included. You get a fixed quote after a free assessment.

Response times are agreed in your SLA by priority — critical issues are handled first, and most requests are solved remotely the same day.

Yes. We can support your whole environment, or work alongside your in-house IT person on specific systems.

Google, Meta (Facebook and Instagram), LinkedIn, TikTok, Snapchat and X — chosen by where your customers are.

Paid ads can bring leads within days; SEO usually takes three to six months to build.

No. You pay the platforms directly and stay the owner of every ad account; our fee covers planning, management and reporting.

A monthly report and call covering leads, sales, cost per lead and what we will do next.

Instagram, Facebook, LinkedIn, TikTok, Snapchat, X and YouTube.

Yes. You approve the monthly calendar and every post before it is published.

Yes — short-form videos for Reels, TikTok and Stories, from your footage or ours.

Yes. Paid social campaigns are part of our Digital Marketing service and work well alongside account management.